Terms & Conditions

By purchasing tuition services, booking sessions, purchasing a tuition plan, or attending tutoring sessions with PM Education, you agree to these Terms & Conditions.

Tuition Services

PM Education provides online educational support and tutoring services. Tuition plans and individual bookings are valid only for the named student and may not be shared or transferred to another child.

Payments

Fees are payable according to the payment schedule associated with the selected tuition plan or service.

If payment is not received within 7 days of the due date:

• A reminder may be issued.
• Future bookings may be suspended until payment is received.
• Continued non-payment may result in cancellation of services.
• Any outstanding balances remain payable.

Tuition Plans

Parents may select a start date when purchasing a tuition plan. Plans remain active for the duration stated within the selected plan.

All sessions included within a plan must be used during the active plan period. Unused sessions expire at the end of the plan unless otherwise agreed by PM Education.

Attendance

Parents and carers are responsible for ensuring students attend sessions on time and have access to the required technology, internet connection, and learning materials necessary for online tuition.

Cancellations and Rescheduling

Session cancellations and rescheduling requests are subject to the PM Education Cancellation Policy. By purchasing services, clients agree to the cancellation terms published on the PM Education website.

Refunds

Refunds are not provided for missed sessions, no-shows, or unused sessions. Refund requests will only be considered in exceptional circumstances and at the sole discretion of PM Education.

Tutor Availability
PM Education will make reasonable efforts to maintain regular tutoring arrangements. In the event of tutor illness, emergency, or unforeseen circumstances, sessions may be rescheduled.

Safeguarding

PM Education is committed to safeguarding and promoting the welfare of children and young people. Further information is available in the PM Education Safeguarding Statement.

Data Protection

Student and parent information will be processed in accordance with UK data protection legislation and the PM Education Privacy Policy.

Changes to Services

PM Education reserves the right to amend fees, services, availability, and policies with reasonable notice.

Acceptance

Purchase of services, payment of fees, booking of sessions, or attendance at tuition sessions constitutes acceptance of these Terms & Conditions.

Referral Programme
PM Education may offer tuition credit to existing families who refer new families to our service.

To qualify for referral credit:

The referred family must be new to PM Education.
The referred family must purchase a tuition plan and attend their first scheduled session.
The referring family must be identified at the point of enquiry or consultation.
Referral credit will be applied to the referring family's next tuition payment.
Referral credit cannot be exchanged for cash or transferred to another family.
PM Education reserves the right to amend or withdraw the referral programme at any time.

Cancellation Policy

Tuition Sessions

Clients may cancel or reschedule bookings up to 24 hours before the scheduled session start time. Bookings cancelled or rescheduled with less than 24 hours' notice may result in the session being forfeited and deducted from the student's remaining session allowance. Missed sessions and no-shows are non-refundable and will be deducted from the student's available sessions. PM Education reserves the right to review exceptional circumstances at its discretion.

Free Consultations

Free consultations may be cancelled or rescheduled up to 24 hours before the scheduled appointment time. If you can no longer attend, please provide as much notice as possible so the appointment can be offered to another family. PM Education reserves the right to cancel or reschedule consultations where necessary.

Privacy Policy

PM Education is committed to protecting the privacy and security of personal information.

Information We Collect

We may collect:

• Parent or carer names

• Email addresses

• Telephone numbers

• Student names and year groups

• Educational information provided through enquiry and intake forms

• Booking and payment information

• Website usage information collected through cookies and analytics tools

Why We Collect Information

We collect information to:

• Provide tutoring services

• Arrange consultations and bookings

• Communicate with families

• Monitor student progress

• Meet legal and administrative requirements

• Improve our services and website

How Information Is Stored

Information is stored securely using trusted service providers, including website, booking, and payment systems.Access to personal information is limited to those who require it for the operation of PM Education.

Sharing Information

PM Education does not sell personal information.Information may be shared with trusted service providers where necessary to deliver services, process payments, manage bookings, or comply with legal obligations.

Data Retention

Personal information will only be retained for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records.

Your Rights

Under UK data protection legislation, you may have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of personal information where appropriate

• Object to certain processing activities

• Withdraw consent where consent is relied upon

Requests should be submitted using the contact details provided on the PM Education website.

The PM Education website may use cookies and similar technologies to improve user experience and website performance.

Changes to this Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on the PM Education website.

Safeguarding Statement

Safeguarding StatementPM Education is committed to safeguarding and promoting the welfare of all children and young people who access our services.We believe every child has the right to learn in a safe, supportive, and respectful environment.

PM Education aims to:

• Provide a safe and positive online learning environment.

• Treat all students with dignity, respect, and fairness.

• Maintain professional boundaries in all communications.

• Communicate primarily with parents and carers regarding bookings, progress, and concerns.

• Take safeguarding concerns seriously and respond appropriately.

Parents and carers remain responsible for supervising students before and after tutoring sessions and for ensuring students have access to a suitable learning environment for online learning.Where safeguarding concerns arise, PM Education reserves the right to take appropriate action, including contacting relevant agencies where necessary to protect a child or young person.While confidentiality is respected, the welfare and safety of a child will always take priority where safeguarding concerns are identified.